The phone was the problem. Mike was the bottleneck.
Mike Perez has owned Mike's Automotive in Tucson since 2009. Four bays, six employees, mostly domestic. He still works the bay every day. He's the kind of mechanic customers ask for by name — which means he's also the person they want on the phone.
But Mike couldn't be both. While he was head-down on a transmission, the phone was ringing. His service writer caught what he could, but during peak hours and after 5 pm, calls slipped to voicemail. Mike estimated he was losing thirty calls a week — and most of those callers didn't leave messages. They just called the shop down the road.
Taiso picked up the phone like Mike would.
Mike's wife Cathy got tired of watching him work twelve-hour days and still feel behind. She'd seen Taiso Voice in an industry forum and pushed him to try it. Taiso was wired into Mike's existing Tekmetric account in under an hour. It pulled his service menu, his hours, his bay availability — and started answering the phone the same day.
What changed wasn't just call coverage. Taiso quoted brake jobs straight from Mike's pricing. Knew Mike's shop closed Sundays. Sent confirmation texts in thirty seconds. And when a caller asked something diagnostic — the kind of question only Mike could answer — Taiso took a clean message with the customer's vehicle, complaint, and best callback time.
What Taiso does for Mike's specifically:
- Quotes service straight from his Tekmetric menu — brakes, oil changes, transmission service, alignments, diagnostics
- Knows the shop is closed Sundays and never books on holidays Mike's set
- Routes complex diagnostic questions to Mike's voicemail with a clean summary
- Sends confirmation texts within thirty seconds of booking
- Confirms the customer's vehicle year, make, model — so the right tech is on the bay
"Now I'm in the bay, not on the phone. Taiso treats my customers like I would — but better, because Taiso never gets short with anyone."
Mike Perez · Owner, Mike's Automotive · Tucson, AZThe numbers, three months in.
Mike's first quarter with Taiso recovered $27,000 in service work that would have gone to voicemail — most of it from after-hours and lunch-rush calls he'd been missing for years. He's working twelve-hour days again, but now the twelve hours are in the bay, not on the phone. Cathy says he's smiling more. Mike says that part isn't a metric.